Sep. 3, 2020

Frequently Asked Questions: One BNA, Two Terminals

BNA now operates as TWO distinct terminals as construction gets underway in the center of the Departures level. Here are the answers to frequently asked questions about this change.

Is this change permanent or temporary?
This development is temporary, but it will last until late 2023, when construction is scheduled to be completed on the major elements of the terminal expansion and renovation.

Will this affect my arrival time? Do I need to arrive earlier than normal?
No. As always, passengers are advised to arrive in the terminal at least two hours prior to their scheduled departure.

What if my connecting flight is in another terminal?
The vast majority of arriving and connecting flights will be in the same terminal. Passengers whose connecting flights are not in the same terminal as their arriving flights will need to exit the terminal and go through the security checkpoint at the other terminal.

Will the Baggage Claim be affected by the terminal split?
No. The Baggage Claim will not be split during construction.

If my connecting flight is in a different terminal from my arriving flight, will my luggage carry over to my connecting flight?
Baggage should carry over to your connecting flight. You should not have to go to the Baggage Claim to retrieve your baggage to take with you. However, we recommend checking with your airline upon arrival, just in case.

Will this change affect where passengers are dropped off?
Watch for curbside signs on the Departures level. They will tell you where to drop off passengers, either North Terminal or South Terminal. Beginning in January 2021, the center of the Ticketing Lobby will close, making it even more important to drop off passengers at the correct terminal, as passengers will not be able to cross through the Ticketing Lobby as they can today.

Is there anything I should know about parking?
Passengers may continue to park in the garage or surface lot they prefer (Terminal Garages 1 & 2, Terminal Lot A and Valet). Click here for daily rates and more information about parking options.

My favorite restaurant or shop is not in the same terminal I’ll be using. What are my options?
Click here for a listing of food and retail options by terminal, or click here for an interactive map.

How can I get assistance if I have a question?
We have two Information Center kiosks on the Departures level: one on the North side, and one on the South side. You may also call 615-275-2098 for assistance.

Why do you have to close the center lobby completely?
For the safety of our passengers, and to speed up the construction timeline. The center of the Departures level will be a construction zone with demolition and construction happening simultaneously. By phasing the construction process in this way, we will be able to reopen the center of the Departures level approximately a year earlier!

Will the terminal connect again at the end of construction?
Yes. All concourses will connect on the secure side of the airport in 2023, once construction is complete.

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